Privacy Policy

1. Introduction

Welcome to Zigi. This Privacy Policy explains how Zigi Technologies Limited collects, uses, stores and protects your personal information when you use the Zigi Passenger App, Driver App, website and related services. By using Zigi, you agree to this Privacy Policy.

2. About Us

3. Scope

This Privacy Policy applies to the Zigi Passenger App, Driver App, website, customer support services, and all passengers and drivers using the Zigi platform.

4. Information We Collect

Passengers

• First name
• Phone number
• OTP authentication
• Trip history
• Pickup and destination locations
• Live GPS location during trips
• Payment method
• Customer support communications

Drivers

• First name and last name
• Phone number
• Government-issued identification
• Vehicle registration information
• Vehicle colour
• Live GPS while online
• Trip history
• Earnings
• Mobile Money payout details

We also collect device information, crash reports, and Firebase Analytics data to improve our services.

5. Location Information

Location information is used to:

• Match passengers with nearby drivers
• Navigate trips
• Calculate fares
• Improve safety
• Prevent fraud
• Resolve disputes

6. How We Use Information

Your information is used to:

• Authenticate users
• Create and manage accounts
• Process rides
• Process Paystack payments and refunds
• Improve our services
• Provide customer support
• Prevent fraud
• Comply with legal obligations

7. Payments

Mobile Money payments are securely processed by Paystack. Zigi does not store payment credentials, Mobile Money PINs, or card details. We retain transaction references and payment status where necessary.

8. Analytics & Hosting

Firebase is used for analytics and crash reporting. DigitalOcean hosts the platform infrastructure. Trusted service providers process data solely to provide services on our behalf.

9. Sharing Information

We do not sell personal information. Limited information is shared between passengers and drivers to complete trips, and with trusted service providers or government authorities where legally required.

10. Security

We use HTTPS encryption, secure authentication, restricted access, and reasonable technical and organisational safeguards to protect your information. However, no online service can guarantee absolute security.

11. Data Retention

Information is retained only for as long as necessary for operational purposes, legal compliance, fraud prevention, financial record keeping, and dispute resolution.

12. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at info@zigi.africa. Identity verification may be required before fulfilling your request.

13. Account Deletion

Users may request account deletion through the application (where available) or by contacting customer support. Certain records may be retained where required by law.

14. Children's Privacy

Zigi is intended for adults. We do not knowingly collect children's personal information in violation of applicable laws.

15. International Transfers

Your information may be processed outside Ghana by trusted service providers using appropriate safeguards to protect your data.

16. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

17. Contact Us